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Keeping our patients and staff healthy is our top priority

At Reflexions Dental we understand the gravity of the situation when it comes to COVID-19 and have implemented some changes and taken many precautions to ensure the safety ​of our patients and staff during the pandemic. More details about the steps we've taken are listed further down the page.


​We are extremely happy to have reconnected with our patients, and we hope all has been well for you and your families. 


Please go through the information below to ensure your safety and that of our staff and other patients.

Things to Keep in Mind

Please consider the following information before confirming or attending your appointment:

The COVID-19 virus has a long incubation period during which carriers of the virus may not show symptoms and still be contagious.

Dental procedures create water spray, which is one way the virus can spread. The ultra-fine nature of the spray can linger in the air for minutes to sometimes hours, which can transmit the virus.

Due to the frequency of visits of other dental patients, the characteristics of the virus, and the characteristics of dental procedures, there is an elevated risk of contracting the virus simply by being in the office.

Recommended social distancing of 6 feet is not possible in dentistry.

Are You Symptomatic? 

Before your appointment, have you tested positive for COVID-19 in the past 5 days. Are you awaiting the results of a laboratory test for COVID-19? Have you been required to self isolate? Have you been experiencing 2 or more of the symptoms stated below? 

If yes, please contact the office.

New or worsening cough

Fever > 38°C

Sore throat

Shortness of breath

Runny nose

Headache or muscle pain

Loss of taste or smell

Guidelines to Follow for Your Appointment

Please, follow these guidelines for your appointment in our office. We pledge to take care of you, but we can only do that with your complete support.

Please arrive no more than 5 mins prior to your appointment time.

Please use the elevator. The office will not be accessible by the stairs.

There is a hand sanitizing station next to the elevator.

Please  practice social distancing in the reception area. Masks are optional.

Please use the washroom before you leave your house to limit traffic through the office.

Precautions and Preventative Measures

We have taken many steps to ensure the safety of our patients and staff during the current COVID -19 pandemic. Not only have we met, but we have gone above and beyond all the recommendations of the CDC, BCDA, CDSBC, & WCB. In addition, we will continue to build on these practices as new information comes available. Our team appreciates your patience and understanding as we have implemented these changes in the clinic.

What to Expect for Your Upcoming Appointment

As before, frequent hand hygiene is practiced by all our staff.

Social distancing is practiced wherever possible in the clinic for patients and staff.

Frequent wiping of all high traffic areas and high touch surfaces has been implemented.

Hand sanitizing stations have been placed throughout the clinic for patient use.

Patients are required to do an antimicrobial rinse before treatment begins.

Plastic barriers are used on all high touch surfaces wherever possible.

All clothing worn by the staff is laundered in the clinic and remains in the clinic.

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