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Keeping our patients and staff healthy is our top priority

At Reflexions Dental we understand the gravity of the situation when it comes to COVID-19 and have implemented some changes and taken many precautions to ensure the safety ​of our patients and staff during the pandemic. More details about the steps we've taken are listed further down the page.

​We are looking forward to reconnecting with our patients, and we hope all has been well for you and your families. 

Please go through the information below to ensure your safety and that of our staff and other patients.

Things to Keep in Mind

Please consider the following information before confirming or attending your appointment:

The COVID-19 virus has a long incubation period during which carriers of the virus may not show symptoms and still be contagious.

Dental procedures create water spray, which is one way the virus can spread. The ultra-fine nature of the spray can linger in the air for minutes to sometimes hours, which can transmit the virus.

Due to the frequency of visits of other dental patients, the characteristics of the virus, and the characteristics of dental procedures, there is an elevated risk of contracting the virus simply by being in the office.

Recommended social distancing of 6 feet is not possible in dentistry.

Are You Symptomatic? 

Before your appointment, have you tested positive for COVID-19 in the past 5 days. Are you awaiting the results of a laboratory test for COVID-19? Have you been required to self isolate? Have you been experiencing 2 or more of the symptoms stated below? 

If yes, please contact the office.

New or worsening cough

Fever > 38°C

Sore throat

Shortness of breath

Runny nose

Headache or muscle pain

Loss of taste or smell

Guidelines to Follow for Your Appointment

Please, follow these guidelines for your appointment in our office. We pledge to take care of you, but we can only do that with your complete support.

Please arrive no more than 5 mins prior to your appointment time.

Please use the elevator. The office will not be accessible by the stairs.

Please use the hand sanitizing station next to the elevator.

Please wear a mask and practice social distancing in the reception area.

Please use the washroom before you leave your house to limit traffic through the office.

Come alone for your appointment unless assistance is required. There is a limited capacity of people allowed in the waiting at a given time.

No more than 2 members of a family will be permitted in the office at any given time unless you have appointments scheduled at the same time.

Please bring reading glasses, if needed, as there will be a form to fill out when you arrive.

We still require 48 business hours notice to cancel or reschedule an appointment to avoid a possible fee.

During this time, with the new guidelines and restrictions in place, it may not be possible to see the dentist or hygienist of your choice. We will do our best to accommodate you, but the safety of our patients and staff is our top priority and may result in sudden, unplanned changes to the schedule.

Precautions and Preventative Measures

We have taken many steps to ensure the safety of our patients and staff during the current COVID -19 pandemic. Not only have we met, but we have gone above and beyond all the recommendations of the CDC, BCDA, CDSBC, & WCB. In addition, we will continue to build on these practices as new information comes available. Our team appreciates your patience and understanding while we implement these changes in the clinic and are looking forward to reconnecting with our patients. We hope all has been well for you and your families during these challenging times.

What to Expect for Your Upcoming Appointment

Pre-screening of all patients when booking appointments, confirming appointments, and upon arrival of appointments.

Temperature screening upon arrival of appointments.

All staff are screened prior to reporting to work.

Social distancing is practiced wherever possible in the clinic for patients and staff.

Plexiglass and polyurethane barriers have been placed in the reception area and have been used to isolate every operatory to minimize the spread of airborne particles and aerosols to other parts of the clinic.

COVID-19 safety signage has been placed throughout the clinic.

Hand sanitizing stations have been placed throughout the clinic for patient use.

As before, frequent hand hygiene is practiced by all our staff.

All nonessential items have been removed from the clinic.

Frequent wiping of all high traffic areas and high touch surfaces has been implemented.

Plastic barriers are used on all high touch surfaces wherever possible.

Patients are required to do an antimicrobial rinse before treatment begins.

In addition to the personal protective equipment (PPE) already used in the clinic (level 3 surgical masks, gloves, and safety glasses), we have added face shields, gowns, and surgical caps as well.

All clothing worn by the staff is laundered in the clinic and remains in the clinic.

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